1. WHO WE ARE
 

The entity responsible for the processing of your personal information is:

ZeroNorth A/S

Amagerfælledvej 106, 4th floor

2300 Copenhagen S, Denmark

Company registration number (CVR): 41052236

Email: security@zeronorth.com

Telephone number: +45 8282 4040

2. DESCRIPTION OF THE PROCESSING

Purpose 1: Customer management and service delivery

• Purpose: Enable planning, negotiation, collaboration, and auditing of maritime fuel procurement workflows, and deliver other product offerings.
• Categories of personal data: Ordinary personal data: Names, email addresses, login details.
• Sources of personal data: Directly collected from you through the sign-up process or information provided for account management.
• Legal basis for processing: Pursued to achieve our legitimate business interests in delivering services and operating our website (GDPR Article 6(1)(f)).
• Recipients: Shared with suppliers and vendors (e.g., service providers, technical support, supply services, financial institutions).
• Data retention: Retained for up to one year from the end of the customer relationship

Purpose 2: User tracking

• Purpose: Enable analysis of usage patterns to improve services.
• Categories of personal data: Ordinary personal data: Names, email addresses, IP addresses, device identifiers.
• Sources of personal data: Directly collected from you during sign-up or through information you provide.
• Legal basis for processing: Pursued to achieve our legitimate business interests in improving service delivery (GDPR Article 6(1)(f)).
• Recipients: Shared with suppliers and vendors (e.g., service providers, technical support, supply services, financial institutions).
• Data retention: Retained for up to one year from the end of the customer relationship.

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Purpose 3: Customer support
 

• Purpose: Provide support and training for product offerings.
• Categories of personal data: Ordinary personal data: Names, email addresses, phone numbers, addresses.
• Sources of personal data: Directly collected from you during sign-up or through information you provide.
• Legal basis for processing: Pursued to achieve our legitimate business interests in delivering services and support (GDPR Article 6(1)(f)).
• Recipients: Shared with suppliers and vendors (e.g., service providers, technical support, supply services, financial institutions).
• Data retention: Retained for up to one year from the end of the customer relationship.

Purpose 4: Email marketing
 

• Purpose: Send information about product improvements and offerings.
• Categories of personal data: Ordinary personal data: Names, email addresses, phone numbers.
• Sources of personal data: Directly collected from you during sign-up or through provided information.
• Legal basis for processing: Based on your consent (GDPR Article 6(1)(a)).
• Recipients: Shared with suppliers and vendors (e.g., service providers, technical support, supply services, financial institutions).
• Data retention: Retained until you terminate your subscription.

3. TRANSFERS TO COUNTRIES OUTSIDE THE EU/EEA
 

In some cases, we will be transferring personal data to the following countries outside the EU/EEA: (i) USA; (ii) Australia; (iii) UK; (iv) Japan.

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Such transfers will take place on the basis of the following legal basis:

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a) The country/countries has/have been deemed by the Commission of the European Union to have an adequate level of protection of personal data.

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b) The country/countries has/have not been deemed by the Commission of the European Union to have an adequate level of protection of personal data. We will provide appropriate safeguards for the transfer through the use of "Model Contracts for the Transfer of Personal Data to Third Countries", as published by the Commission of the European Union, or any other contractual agreement approved by the competent authorities. You may obtain a copy of the contract/agreement by contacting Us at security@zeronorth.com.

4. YOUR RIGHTS
 

You have the following rights:

• You have the right to request access to, rectification or erasure of your personal data.
• You also have the right to have the processing of your personal data restricted.
• If processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You may withdraw your consent by clicking the unsubscribe link in our newsletter or by emailing security@zeronorth.com.
• You have the right to receive your personal information in a structured, commonly used and machine-readable format (data portability).
• You may always lodge a complaint with a data protection supervisory authority, e.g. The Danish Data Protection Agency.

Furthermore, you have the right to object to processing of your personal data as follows.

• If processing of your personal data is based on article 6(1)(e) or article 6(1)(f), see above regarding legal basis, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data.
• Where your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such marketing.

You can take steps to exercise your rights by emailing security@zeronorth.com.

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There may be conditions or limitations on these rights. It is therefore not certain for example you have the right of data portability in the specific case — this depends on the specific circumstances of the processing activity.

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We take the security of your personal data seriously and have implemented organisational, technical, and administrative measures to protect it. For more details on our security practices, please visit our Trust Center.

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We may occasionally update this policy to reflect our current practices, evolving laws, regulations and industry standards. We will take reasonable steps to inform you of any changes, such as posting updates on our website. If you are a registered user, we will notify you of any significant changes via email, using the address you provided during registration.

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Last updated: 23 January 2025